PRODUCT CARE.

Cleaning: Do not use any cleaning agent on our products which contain an abrasive, ammonia, bleach, spirit, acid or other aggressive constituent, including without limitation D10 sanitiser. Sanitiser sprays are causing increasing problems across the industry as their aggressive constituents attack protective lacquer finishes causing them to deteriorate.

Moving Furniture: Care should be taken when moving furniture. Dragging furniture will cause damage to joints. Furniture should be lifted and placed down carefully.

Positioning your Furniture: Avoid positioning your furniture in direct sunlight or near heat sources such as radiators or fires as this will cause fading of upholstery and splitting and cracking of timber surfaces.

Please note that our product guarantee from date of delivery does not extend where our product care advice has not been followed.

SOLID WOOD & VENEERS.

Use a warm, damp and slightly mild soapy clean cloth to wipe over. Do not use any spray cleaners as they can damage the protection of the lacquer finish nor use a wax or silicone polish as a build-up can occur and spoil the appearance of the finish. Where furniture is installed on site within two weeks of being manufactured by us, special care should be taken not to damage the lacquer finish. Lacquer can take several days to be heat-proof and up to two weeks to fully cure. We strongly recommend using heat resistant mats or trivets when placing hot objects onto any surface. Do not place near heat sources such as radiators or fires as this can cause shrinkage and cracks.

Outdoor Iroko – To ensure the Iroko remains a ‘honey’ colour the tops should be oiled no less than every six months with Teak Oil. Should this not happen the tops will naturally weather to a silver grey colour.

Oiled finishes – these do not provide as much protection as lacquer finishes, nor are they as durable. Particular care should be taken to wipe up spills immediately. If they are not cleaned immediately a permanent stain can result. If Osmo Oil (or similar) has been used and after time the tops feel noticeably dry, apply additional coats.

Storage: Particular care needs to be taken with the storage of solid timber and veneer tops, especially during the winter months. Significant changes in temperature and humidity can cause these tops to warp or split. Tops should be stored between 10-25 degrees Celcius with all faces equally exposed to the air.

Laminate Table Tops: Wipe with a damp clean cloth soaked with mild soapy water. For stubborn marks  a careful application of a non abrasive cream cleaner can be used, but test a concealed area first.

METALS.

All metal materials including Zinc, Copper, Brass, Bronze and Pewter are all live and will react with their environment, causing aging and wear overtime.

Traditionally our metals are supplied in a natural finish which reacts quickly with daily use to develop a characteristic patina and gain that lived in rustic look. Pre-patinated finishes will react also; the patina will change with use. Any acidic liquids like vinegar, sauce, fruit juice will cause a reaction. We normally apply beeswax to the metal at the factory before dispatch, this helps to moderate the rate of patina. In bars and restaurants where the product is continually washed and cleaned the wax will get washed away and patina will change and develop more quickly.

As the market for Industrial & Rustic interior design has developed over the last few years users of live metals are requesting that the finish and look be preserved in a working environment.  

This can be achieved with application of a clear matt lacquer. This must be cared for so as not to damage it as patina will start to develop in those areas. Bars and counters which have heavy usage may not be suitable for lacquering.

Note: Our copper is antibacterial and most common bacteria cannot live on the surface more than a few hours. Zinc & brass also have a degree of antibacterial action. Antibacterial properties only apply to unlacquered metal.

Care Instructions Cleaning:​ On all finishes wash with warm soapy water only, natural mirror finishes can be refreshed with Brasso and microfiber cloths. Natural plain finishes can burnish with Spontex type pads to remove unwanted patina and regain a new appearance. Do not use acidic or alkali based products. Heat:​ Do not set down hot plates and pans etc without using a mat or trivet Liquid:​ Spillages should be removed as soon as possible, avoid citrus concentrate spills as these will remove the patina on unlacquered finishes.

NATURAL STONE & GLASS.

Only use a mild soap and warm water solution with a soft cloth. Do not use abrasive cleaners as these will remove the protective coating. Please note acid or citrus based products can damage the appearance  of granite and marble. Remove these from the surface as quickly as possible. Hot objects such as tea or coffee pots placed directly on the these surfaces will mark and discolour the surface. We recommend using heat proof mats to avoid damage. Sharp objects will scratch the surface of these products.

Cleaning: Use a non-solvent based cleaner and soft clean cloth avoiding contact with any wooden or painted surrounding areas of furniture.

BASES & CHAIR FRAMES.

Metal, Wood Table Bases and Chair Frames should not be dragged. This causes weakness in the joints. They should be lifted and placed down into position.  Wooden frames and bases should not be placed near heat sources such as radiators or fires as this will cause shrinkage and cracks in the timber.

Cleaning: Use a damp, soft clean cloth with a mild soap and warm water solution. Avoid using abrasive cleaners containing acid and bleaching agents.

BANQUETTE SEATING & UPHOLSTERY.

All upholstery should be vacuumed regularly. Spillages should be dabbed and blotted (not rubbed) with an absorbent dry clean cloth immediately removing all of the spillage. Work from the outside inwards to avoid spreading the spillage. Avoid placing your upholstery in direct sunlight or near heat sources such as fire and radiators. This will fade your upholstery and cause shrinkage and cracks in wooden frames.

Leather and Faux Leather can occasionally be wiped with a damp, clean cloth and a mild soap and warm water solution. Do not use force, allow to dry naturally and buff using a clean, soft, lint free cloth. DO NOT use polish, saddle soaps or abrasive sprays containing acid or bleaching agents on the leather. Note that real leather will naturally wear over time in high traffic areas.

Fabrics should be cleaned following the individual manufacturer’s instructions provided by Supellex UK at time of purchase.